Refund Policy

Overview

This Refund Policy applies to premium memberships purchased on Shri Krishna Matrimony, operated by Sri Hayavadhana Info-Tech. All membership plans on our platform are paid; we do not offer free plans.

Premium Memberships

Our paid plans, including Self-Managed and Assisted Matchmaking memberships, unlock features such as unlimited communication, advanced compatibility filters and personalised support to help you find a suitable match within the Madhwa community.

Refund Eligibility

You may request a refund within 7 days of purchase, provided you have not substantially used the premium features (such as initiating contact or accepting interests). Refunds are considered on a case-by-case basis in line with this window.

Non-Refundable Cases

• Requests made after the 7-day eligibility window.
• Memberships where premium features have already been substantially used.
• Accounts terminated due to violation of our Terms & Conditions.

How to Request a Refund

To request a refund, email us at support@shrikrishnamatrimony.com with your registered mobile number, plan details and reason for the request. Our team will review and respond promptly.

Processing Time and Contact

Approved refunds are processed back to the original payment method within 7 to 10 business days. For any questions about this policy, please reach our support team at support@shrikrishnamatrimony.com.